Frequently Asked Questions

Free trial

No, you will just be asked for an email in order to create your account then you are good to go. Payment informations will only be asked if you wish to subscribe once you are satisfied by what you tried.

If you subscribe to the offer before free trial expires your server will be left untouched and you could continue what you were doing.

Payments and charging

We currently only accept credit and debit cards.

No, we do not. We use Stripe for processing your payment. They give us the minimal information to make sure you recognize your card, which are the last 4 digits and the expiry date. If you wish to know more about Stripe security, check here.

Yes, refunds are available for 7 days after the first payment of your subscription. You will receive 100% of your money back within 1 to 5 days (depending on your bank). Refunds do not required any motive and are processed automatically.

Using and setting your Rust server

Yes of course. We give you a full SFTP access, and you will find a procedure on our dedicated page for migrating your files.

On your server page you can select to apply game updates automatically when they are released or not. Anyway a simple restart of your server will always upgrade to the latest game version available.

On the Umod page you can select to apply Umod updates automatically when they are released or not. At any time you can select to install a specific version of Umod.

On the Umod page you can select to apply plugins updates automatically when they are released or not. At any time you can select to install a specific version of a plugins.

Rust:IO is always installed in its latest version. A server restart will force its update.